How Byom! Satisfacción works
A 5-question survey plus any extra fields you choose, built to be completed in 30 seconds, with no apps, from any device.
Real example with a client's branding. Yours will look this personalized in minutes.
It's this simple with Byom!
Your customer answers in 30 seconds
On a tablet in your venue, or from their phone via QR, SMS, WhatsApp or email — no download required.
They rate, comment and leave their email
Easy-to-understand smiley-face questions, an open comment field, and contact capture.
You see it all on your dashboard
Real-time reports at panel.byom.es, broken down by staff member, location or date.
Choose how your customers receive it
Same questionnaire, five ways to deliver it. Switch between them:
Tablet in your venue
Customers respond right after their visit, on a tablet at the counter, table or exit. No download required.
Which channel fits your business best?
Tablet in your venue
Customers respond on-site, right after their visit, with the highest response rate of any channel.
QR code
Ideal for tables, storefronts or anywhere a customer can scan with their own phone.
SMS
Perfect for businesses that take bookings or appointments: it arrives minutes after the visit.
The channel your customers already have open: the best open rate of them all.
The most cost-effective channel for large volumes of customers you already have contact with.
All the data in your dashboard
Every response lands in real time at panel.byom.es: average scores, trends over time, comments and captured emails, all broken down by staff member, location or date.
Understand your score at a glance (NPS)
Every response is automatically classified as a detractor, a passive, or a promoter, and your dashboard calculates your NPS (Net Promoter Score) without any manual work.
Plus, capture your customers' emails
When the request is placed well within the survey itself, between 30% and 60% of customers leave their email. It's your own database, with no third parties involved, ready for email marketing.
Frequently asked questions
Can I customize the survey questions?
Yes, 100%. Use our sample questions or write your own, plus extra fields like an open comment, phone number, zip code, who served the customer, or age range.
How long does it take a customer to answer?
With 5 questions plus any extra fields you choose, it averages 30 seconds. That's the key to getting a response: any longer and customers won't finish it.
Do I need a tablet at every table or counter?
No. A single tablet can handle hundreds of customers a day — businesses seeing over 1,000 people daily use just one device. You can also send the survey by QR, SMS, WhatsApp or email with no physical device at all.
Do customers actually agree to answer?
Yes: since it only takes 30 seconds and requires no app download (it opens straight in the browser), acceptance rates are far higher than with long, traditional surveys.
Can you really capture customers' emails?
Yes. When the request is placed well within the survey, between 30% and 60% of customers leave their email — letting you build your own database for email marketing without relying on anyone else.
Does it work for any type of business?
Yes. Byom! Satisfacción is already used in restaurants, hotels, shops, transport, bakeries, clinics and even government offices — any business with customers who wants to know their opinion, whether in person on a tablet or remotely by email, SMS or QR.
Ready to find out what your customers think?
Set up your first survey today. No contract, no tech skills needed.
From €9.99/mo per establishment ·see pricing