Byom! for veterinary clinics
Customer feedback surveys for veterinary clinics
A worried pet owner unhappy with the service will quietly try another clinic next time.
Live survey
How would you rate the care from the vet?
Was the explanation about your pet's condition clear?
How would you rate the wait time before being seen?
What happens to your veterinary clinic without Byom!
An owner unhappy with the care, or unconvinced by the diagnosis, rarely says so at the desk — and tries another clinic next time.
With several vets at one practice, it's hard to know whether client loyalty depends on one of them in particular.
Vaccination or check-up reminders are key to repeat visits, and depend on having the owner's contact properly captured.
A sample survey for your veterinary clinic
100% customizable: use these questions, or write your own.
How would you rate the care you received from the vet?
Was the explanation about your pet's condition clear?
How would you rate the wait time before being seen?
Leave us your email so we can remind you of the next vaccine or check-up
Frequently asked questions
Can I customize the survey questions?
Yes, 100%. Use our sample questions or write your own, plus extra fields like an open comment, phone number, zip code, who served the customer, or age range.
How long does it take a customer to answer?
With 5 questions plus any extra fields you choose, it averages 30 seconds. That's the key to getting a response: any longer and customers won't finish it.
Do I need a tablet at every table or counter?
No. A single tablet can handle hundreds of customers a day — businesses seeing over 1,000 people daily use just one device. You can also send the survey by QR, SMS, WhatsApp or email with no physical device at all.
Do customers actually agree to answer?
Yes: since it only takes 30 seconds and requires no app download (it opens straight in the browser), acceptance rates are far higher than with long, traditional surveys.
Can you really capture customers' emails?
Yes. When the request is placed well within the survey, between 30% and 60% of customers leave their email — letting you build your own database for email marketing without relying on anyone else.
Ready to find out what your veterinary clinic's customers think?
Set up your first survey today. No contract, no tech skills needed.
From €9.99/mo per establishment ·see pricing