Byom! for bakeries & pastry shops
Customer feedback surveys for bakeries & pastry shops
Bakery customers buy out of habit every day — and switch bakeries for the same reason, without warning.
Live survey
How would you rate today's bread and pastries?
How would you rate the wait time at the counter?
How would you rate the staff's service?
What happens to your bakery without Byom!
A customer who finds the bread different from usual, or hits a slow queue first thing, almost never mentions it at the counter.
Building loyalty in a daily-purchase business depends on knowing your regulars, and today there's no easy way to capture their email or phone.
With several bakeries or points of sale, there's no way to compare which one performs better without asking the people buying there every day.
A sample survey for your bakery
100% customizable: use these questions, or write your own.
How would you rate today's bread and pastries?
How would you rate the wait time at the counter?
How would you rate the staff's service?
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Frequently asked questions
Can I customize the survey questions?
Yes, 100%. Use our sample questions or write your own, plus extra fields like an open comment, phone number, zip code, who served the customer, or age range.
How long does it take a customer to answer?
With 5 questions plus any extra fields you choose, it averages 30 seconds. That's the key to getting a response: any longer and customers won't finish it.
Do I need a tablet at every table or counter?
No. A single tablet can handle hundreds of customers a day — businesses seeing over 1,000 people daily use just one device. You can also send the survey by QR, SMS, WhatsApp or email with no physical device at all.
Do customers actually agree to answer?
Yes: since it only takes 30 seconds and requires no app download (it opens straight in the browser), acceptance rates are far higher than with long, traditional surveys.
Can you really capture customers' emails?
Yes. When the request is placed well within the survey, between 30% and 60% of customers leave their email — letting you build your own database for email marketing without relying on anyone else.
Ready to find out what your bakery's customers think?
Set up your first survey today. No contract, no tech skills needed.
From €9.99/mo per establishment ·see pricing