Byom! for mattress & home stores
Customer feedback surveys for mattress & home stores
Buying a mattress is a several-hundred-dollar decision made with hesitation; if a customer leaves the store still unsure, they'll compare elsewhere.
Live survey
How would you rate the advice on the best mattress for you?
Was the warranty and trial process made clear?
How would you rate the value for money?
What happens to your mattress store without Byom!
The purchase is infrequent and high-value: if a customer leaves unsure, they'll likely compare at another store and never come back, and you won't know why.
The salesperson's advice is the deciding factor in this kind of purchase, but there's no way to measure whether it actually resolved the customer's doubts.
Capturing email or phone is key to following up after a no-purchase visit — customers often return weeks later — and today it's lost at the counter.
A sample survey for your mattress store
100% customizable: use these questions, or write your own.
How would you rate the advice you received on the best mattress for you?
Was the warranty and trial process made clear to you?
How would you rate the value for money?
Leave us your email for a discount on your next visit
Frequently asked questions
Can I customize the survey questions?
Yes, 100%. Use our sample questions or write your own, plus extra fields like an open comment, phone number, zip code, who served the customer, or age range.
How long does it take a customer to answer?
With 5 questions plus any extra fields you choose, it averages 30 seconds. That's the key to getting a response: any longer and customers won't finish it.
Do I need a tablet at every table or counter?
No. A single tablet can handle hundreds of customers a day — businesses seeing over 1,000 people daily use just one device. You can also send the survey by QR, SMS, WhatsApp or email with no physical device at all.
Do customers actually agree to answer?
Yes: since it only takes 30 seconds and requires no app download (it opens straight in the browser), acceptance rates are far higher than with long, traditional surveys.
Can you really capture customers' emails?
Yes. When the request is placed well within the survey, between 30% and 60% of customers leave their email — letting you build your own database for email marketing without relying on anyone else.
Ready to find out what your mattress store's customers think?
Set up your first survey today. No contract, no tech skills needed.
From €9.99/mo per establishment ·see pricing