Byom! for bank & insurance branches
Customer feedback surveys for bank & insurance branches
A frustrated customer rarely complains at the branch — they quietly switch providers instead.
Live survey
Was your request resolved during this visit?
How would you rate the wait time before being served?
Would you recommend this branch to a family member?
What happens to your branch without Byom!
Frustration over wait times or an unresolved request turns into more calls to customer service, or a quiet switch to another provider.
With branches or agents across several locations, there's no way to compare the service at each one without asking the customer as they walk out.
Any collection of feedback and contact details must be GDPR-compliant, something a paper suggestion box can't guarantee.
A sample survey for your branch
100% customizable: use these questions, or write your own.
Was your request resolved during this visit?
How would you rate the wait time before being served?
How clear was the information about your product or policy?
Would you recommend this branch to a family member?
Frequently asked questions
Can I customize the survey questions?
Yes, 100%. Use our sample questions or write your own, plus extra fields like an open comment, phone number, zip code, who served the customer, or age range.
How long does it take a customer to answer?
With 5 questions plus any extra fields you choose, it averages 30 seconds. That's the key to getting a response: any longer and customers won't finish it.
Do I need a tablet at every table or counter?
No. A single tablet can handle hundreds of customers a day — businesses seeing over 1,000 people daily use just one device. You can also send the survey by QR, SMS, WhatsApp or email with no physical device at all.
Do customers actually agree to answer?
Yes: since it only takes 30 seconds and requires no app download (it opens straight in the browser), acceptance rates are far higher than with long, traditional surveys.
Can you really capture customers' emails?
Yes. When the request is placed well within the survey, between 30% and 60% of customers leave their email — letting you build your own database for email marketing without relying on anyone else.
Ready to find out what your branch's customers think?
Set up your first survey today. No contract, no tech skills needed.
From €9.99/mo per establishment ·see pricing