Byom! for gyms & fitness centers
Customer feedback surveys for gyms & fitness centers
An unhappy member doesn't warn you: they just stop renewing next month.
Live survey
How would you rate the state of the facilities and equipment?
How would you rate the cleanliness of the locker rooms?
How likely are you to recommend this gym?
What happens to your gym without Byom!
A member unhappy with the state of the equipment or the locker rooms rarely flags it — they simply don't renew.
With group classes and several instructors, there's no way to know which class or instructor is retaining, or losing, members without asking them.
Catching dissatisfaction before cancellation is the only real way to act in time, and today you only find out once the member is already gone.
A sample survey for your gym
100% customizable: use these questions, or write your own.
How would you rate the state of the facilities and equipment today?
How would you rate the cleanliness of the locker rooms and common areas?
How would you rate today's class or instructor?
How likely are you to recommend this gym?
Frequently asked questions
Can I customize the survey questions?
Yes, 100%. Use our sample questions or write your own, plus extra fields like an open comment, phone number, zip code, who served the customer, or age range.
How long does it take a customer to answer?
With 5 questions plus any extra fields you choose, it averages 30 seconds. That's the key to getting a response: any longer and customers won't finish it.
Do I need a tablet at every table or counter?
No. A single tablet can handle hundreds of customers a day — businesses seeing over 1,000 people daily use just one device. You can also send the survey by QR, SMS, WhatsApp or email with no physical device at all.
Do customers actually agree to answer?
Yes: since it only takes 30 seconds and requires no app download (it opens straight in the browser), acceptance rates are far higher than with long, traditional surveys.
Can you really capture customers' emails?
Yes. When the request is placed well within the survey, between 30% and 60% of customers leave their email — letting you build your own database for email marketing without relying on anyone else.
Ready to find out what your gym's customers think?
Set up your first survey today. No contract, no tech skills needed.
From €9.99/mo per establishment ·see pricing