Byom! for passenger transport
Customer feedback surveys for passenger transport
An uncomfortable passenger has no one to tell mid-trip, and rarely writes in afterwards.
Live survey
How would you rate the punctuality of the trip?
How would you rate the cleanliness of the vehicle?
Would you travel with us again?
What happens to your transport company without Byom!
A complaint about punctuality, cleanliness or service only reaches you, if at all, through a slow, generic customer-service channel, long after the trip.
With thousands of trips a day, it's impossible to spot whether a problem is with one vehicle, one route, or a specific driver without recurring data.
The ticket or booking already captures part of the passenger's data, but that contact is rarely used to ask for feedback right after the trip.
A sample survey for your transport company
100% customizable: use these questions, or write your own.
How would you rate the punctuality of the trip?
How would you rate the cleanliness of the vehicle?
How would you rate the treatment from the driver or staff?
Would you travel with us again?
Frequently asked questions
Can I customize the survey questions?
Yes, 100%. Use our sample questions or write your own, plus extra fields like an open comment, phone number, zip code, who served the customer, or age range.
How long does it take a customer to answer?
With 5 questions plus any extra fields you choose, it averages 30 seconds. That's the key to getting a response: any longer and customers won't finish it.
Do I need a tablet at every table or counter?
No. A single tablet can handle hundreds of customers a day — businesses seeing over 1,000 people daily use just one device. You can also send the survey by QR, SMS, WhatsApp or email with no physical device at all.
Do customers actually agree to answer?
Yes: since it only takes 30 seconds and requires no app download (it opens straight in the browser), acceptance rates are far higher than with long, traditional surveys.
Can you really capture customers' emails?
Yes. When the request is placed well within the survey, between 30% and 60% of customers leave their email — letting you build your own database for email marketing without relying on anyone else.
Ready to find out what your transport company's customers think?
Set up your first survey today. No contract, no tech skills needed.
From €9.99/mo per establishment ·see pricing