Byom! for retail & clothing stores
Customer feedback surveys for retail & clothing stores
A physical store has no 'abandoned cart': the customer walks out and disappears without a trace.
Live survey
How would you rate the service from our store staff?
Did you find what you were looking for today?
Would you recommend this store to a friend?
What happens to your store without Byom!
If a customer can't find their size or gets a cold welcome, they simply don't come back — and the store never finds out.
Capturing email in-store for newsletters, sales or new collections depends on asking at the till, and most staff don't do it consistently.
There's no way to compare how each store in a chain is performing if each one handles customer feedback its own way — or not at all.
A sample survey for your store
100% customizable: use these questions, or write your own.
How would you rate the service from our store staff?
Did you find what you were looking for today?
How would you rate the value for money of our products?
Would you recommend this store to a friend?
Leave us your email to hear about sales and new arrivals first
Businesses already using Byom! for retail & clothing stores
“Now we know what customers who walk into the store really think, and we've started building our own email list right at the counter.
Cristina Arnal
The Easy Way
Frequently asked questions
Can I customize the survey questions?
Yes, 100%. Use our sample questions or write your own, plus extra fields like an open comment, phone number, zip code, who served the customer, or age range.
How long does it take a customer to answer?
With 5 questions plus any extra fields you choose, it averages 30 seconds. That's the key to getting a response: any longer and customers won't finish it.
Do I need a tablet at every table or counter?
No. A single tablet can handle hundreds of customers a day — businesses seeing over 1,000 people daily use just one device. You can also send the survey by QR, SMS, WhatsApp or email with no physical device at all.
Do customers actually agree to answer?
Yes: since it only takes 30 seconds and requires no app download (it opens straight in the browser), acceptance rates are far higher than with long, traditional surveys.
Can you really capture customers' emails?
Yes. When the request is placed well within the survey, between 30% and 60% of customers leave their email — letting you build your own database for email marketing without relying on anyone else.
Ready to find out what your store's customers think?
Set up your first survey today. No contract, no tech skills needed.
From €9.99/mo per establishment ·see pricing