Byom! for leisure centers
Customer feedback surveys for leisure centers
A bad experience on a ride or a long wait stays in what the group tells others outside — it never reaches the business itself.
Live survey
How would you rate the wait time for the activities?
How would you rate the staff's helpfulness?
How would you rate the condition of the facilities?
What happens to your center without Byom!
A group that had a rough time due to a long wait or a breakdown rarely mentions it before leaving.
With different activities and shifts throughout the day, it's hard to know if the problem is with an attraction, a time slot, or a specific staff member.
Capturing contact details for families or groups is key for birthdays and repeat promotions, and it's lost today if not actively requested on the way out.
A sample survey for your center
100% customizable: use these questions, or write your own.
How would you rate the wait time for the activities?
How would you rate the staff's helpfulness?
How would you rate the condition of the facilities?
Leave us your email for offers on your next visit or birthday party
Frequently asked questions
Can I customize the survey questions?
Yes, 100%. Use our sample questions or write your own, plus extra fields like an open comment, phone number, zip code, who served the customer, or age range.
How long does it take a customer to answer?
With 5 questions plus any extra fields you choose, it averages 30 seconds. That's the key to getting a response: any longer and customers won't finish it.
Do I need a tablet at every table or counter?
No. A single tablet can handle hundreds of customers a day — businesses seeing over 1,000 people daily use just one device. You can also send the survey by QR, SMS, WhatsApp or email with no physical device at all.
Do customers actually agree to answer?
Yes: since it only takes 30 seconds and requires no app download (it opens straight in the browser), acceptance rates are far higher than with long, traditional surveys.
Can you really capture customers' emails?
Yes. When the request is placed well within the survey, between 30% and 60% of customers leave their email — letting you build your own database for email marketing without relying on anyone else.
Ready to find out what your center's customers think?
Set up your first survey today. No contract, no tech skills needed.
From €9.99/mo per establishment ·see pricing