Byom! for hair salons & beauty centers
Customer feedback surveys for hair salons & beauty centers
A client unhappy with their cut rarely says so in the chair — they just stop booking with that stylist.
Live survey
How would you rate the final result of your cut or treatment?
How would you rate the service from your stylist?
Was your appointment time respected?
What happens to your salon without Byom!
A client unhappy with the result of a cut or treatment rarely says so, not wanting to embarrass the stylist, and simply doesn't come back.
In salons with several stylists, there's no way to know whether client loyalty depends on the treatment from one of them in particular.
Building loyalty with appointment reminders or promotions depends on an up-to-date email or phone number, which today is managed by hand in the diary.
A sample survey for your salon
100% customizable: use these questions, or write your own.
How would you rate the final result of your cut or treatment?
How would you rate the service from your stylist?
Was your appointment time respected?
Leave us your email for appointment reminders and offers
Frequently asked questions
Can I customize the survey questions?
Yes, 100%. Use our sample questions or write your own, plus extra fields like an open comment, phone number, zip code, who served the customer, or age range.
How long does it take a customer to answer?
With 5 questions plus any extra fields you choose, it averages 30 seconds. That's the key to getting a response: any longer and customers won't finish it.
Do I need a tablet at every table or counter?
No. A single tablet can handle hundreds of customers a day — businesses seeing over 1,000 people daily use just one device. You can also send the survey by QR, SMS, WhatsApp or email with no physical device at all.
Do customers actually agree to answer?
Yes: since it only takes 30 seconds and requires no app download (it opens straight in the browser), acceptance rates are far higher than with long, traditional surveys.
Can you really capture customers' emails?
Yes. When the request is placed well within the survey, between 30% and 60% of customers leave their email — letting you build your own database for email marketing without relying on anyone else.
Ready to find out what your salon's customers think?
Set up your first survey today. No contract, no tech skills needed.
From €9.99/mo per establishment ·see pricing