Byom! for pharmacies & opticians
Customer feedback surveys for pharmacies & opticians
A long queue or unclear advice sends a customer straight to the pharmacy across the street, and you never find out.
Live survey
How would you rate the wait time at the counter?
How would you rate the advice you received?
How would you rate product availability?
What happens to your pharmacy without Byom!
A customer who waits too long in line or doesn't get the advice they expected rarely says so — they just try another pharmacy next time.
With several shifts and staff members, it's hard to know if the customer's experience depends on the time of day or on one specific team member.
Building loyalty with product-availability alerts or treatment reminders depends on a contact that today isn't collected systematically.
A sample survey for your pharmacy
100% customizable: use these questions, or write your own.
How would you rate the wait time at the counter?
How would you rate the advice you received about your question?
How would you rate the availability of the products you were looking for?
Leave us your email so we can let you know when your product is in stock
Frequently asked questions
Can I customize the survey questions?
Yes, 100%. Use our sample questions or write your own, plus extra fields like an open comment, phone number, zip code, who served the customer, or age range.
How long does it take a customer to answer?
With 5 questions plus any extra fields you choose, it averages 30 seconds. That's the key to getting a response: any longer and customers won't finish it.
Do I need a tablet at every table or counter?
No. A single tablet can handle hundreds of customers a day — businesses seeing over 1,000 people daily use just one device. You can also send the survey by QR, SMS, WhatsApp or email with no physical device at all.
Do customers actually agree to answer?
Yes: since it only takes 30 seconds and requires no app download (it opens straight in the browser), acceptance rates are far higher than with long, traditional surveys.
Can you really capture customers' emails?
Yes. When the request is placed well within the survey, between 30% and 60% of customers leave their email — letting you build your own database for email marketing without relying on anyone else.
Ready to find out what your pharmacy's customers think?
Set up your first survey today. No contract, no tech skills needed.
From €9.99/mo per establishment ·see pricing