Byom! for supermarkets & grocery stores
Customer feedback surveys for supermarkets & grocery stores
With hundreds of customers a day, a recurring problem — queues, stock, produce — can go undetected for weeks.
Live survey
How would you rate the wait time at checkout?
Did you find everything you were looking for?
How would you rate the condition and freshness of the products?
What happens to your supermarket without Byom!
A one-off issue (checkout queues, out-of-stock items, a product in bad condition) can repeat for weeks without anyone tracking it centrally.
Comparing performance across stores in the same chain is impossible if each one collects — or doesn't collect — customer feedback its own way.
Capturing email for promotions and the weekly flyer today depends on customers signing up on their own, which rarely happens without asking.
A sample survey for your supermarket
100% customizable: use these questions, or write your own.
How would you rate the wait time at checkout?
Did you find everything you were looking for?
How would you rate the condition and freshness of the products?
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Frequently asked questions
Can I customize the survey questions?
Yes, 100%. Use our sample questions or write your own, plus extra fields like an open comment, phone number, zip code, who served the customer, or age range.
How long does it take a customer to answer?
With 5 questions plus any extra fields you choose, it averages 30 seconds. That's the key to getting a response: any longer and customers won't finish it.
Do I need a tablet at every table or counter?
No. A single tablet can handle hundreds of customers a day — businesses seeing over 1,000 people daily use just one device. You can also send the survey by QR, SMS, WhatsApp or email with no physical device at all.
Do customers actually agree to answer?
Yes: since it only takes 30 seconds and requires no app download (it opens straight in the browser), acceptance rates are far higher than with long, traditional surveys.
Can you really capture customers' emails?
Yes. When the request is placed well within the survey, between 30% and 60% of customers leave their email — letting you build your own database for email marketing without relying on anyone else.
Ready to find out what your supermarket's customers think?
Set up your first survey today. No contract, no tech skills needed.
From €9.99/mo per establishment ·see pricing