Byom! for public administration
Customer feedback surveys for public administration
A citizen who waits too long at a counter has, today, no quick channel to say so.
Live survey
How would you rate the wait time before being served?
Was the information about your procedure clear?
How would you rate the service from the staff?
What happens to your office without Byom!
Frustration over a long wait or an unclear procedure only shows up, if at all, in generic annual surveys, long after the fact.
Measuring perceived quality by department (registry, citizen services, planning) is rarely done continuously and broken down by team.
Any feedback collected by a public body must meet transparency and data-protection guarantees, not an untraceable paper suggestion box.
A sample survey for your office
100% customizable: use these questions, or write your own.
How would you rate the wait time before being served?
Was the information about your procedure clear?
How would you rate the service from the staff?
What would you suggest to improve this service?
Frequently asked questions
Can I customize the survey questions?
Yes, 100%. Use our sample questions or write your own, plus extra fields like an open comment, phone number, zip code, who served the customer, or age range.
How long does it take a customer to answer?
With 5 questions plus any extra fields you choose, it averages 30 seconds. That's the key to getting a response: any longer and customers won't finish it.
Do I need a tablet at every table or counter?
No. A single tablet can handle hundreds of customers a day — businesses seeing over 1,000 people daily use just one device. You can also send the survey by QR, SMS, WhatsApp or email with no physical device at all.
Do customers actually agree to answer?
Yes: since it only takes 30 seconds and requires no app download (it opens straight in the browser), acceptance rates are far higher than with long, traditional surveys.
Can you really capture customers' emails?
Yes. When the request is placed well within the survey, between 30% and 60% of customers leave their email — letting you build your own database for email marketing without relying on anyone else.
Ready to find out what your office's customers think?
Set up your first survey today. No contract, no tech skills needed.
From €9.99/mo per establishment ·see pricing