Byom! for hotels
Customer feedback surveys for hotels
An unhappy guest rarely complains at the front desk: they write it on Booking or TripAdvisor once home.
Live survey
How would you rate the cleanliness of your room?
How would you rate the service at reception?
Would you recommend this hotel to other travelers?
What happens to your hotel without Byom!
A guest unhappy with the room or check-in would rather not make a scene during their stay, and pours it all into the online review when they leave.
Without hard data by department (housekeeping, front desk, breakfast), it's impossible to know which part of the hotel is really falling short.
Repeat bookings depend on having a guest's email for loyalty campaigns, and today it's collected by hand — or not at all — at check-out.
A sample survey for your hotel
100% customizable: use these questions, or write your own.
How would you rate the cleanliness of your room?
How would you rate the service you received at reception?
How was the value for money of your stay?
Would you recommend this hotel to other travelers?
Leave us your email for future offers on your next stay
Frequently asked questions
Can I customize the survey questions?
Yes, 100%. Use our sample questions or write your own, plus extra fields like an open comment, phone number, zip code, who served the customer, or age range.
How long does it take a customer to answer?
With 5 questions plus any extra fields you choose, it averages 30 seconds. That's the key to getting a response: any longer and customers won't finish it.
Do I need a tablet at every table or counter?
No. A single tablet can handle hundreds of customers a day — businesses seeing over 1,000 people daily use just one device. You can also send the survey by QR, SMS, WhatsApp or email with no physical device at all.
Do customers actually agree to answer?
Yes: since it only takes 30 seconds and requires no app download (it opens straight in the browser), acceptance rates are far higher than with long, traditional surveys.
Can you really capture customers' emails?
Yes. When the request is placed well within the survey, between 30% and 60% of customers leave their email — letting you build your own database for email marketing without relying on anyone else.
Ready to find out what your hotel's customers think?
Set up your first survey today. No contract, no tech skills needed.
From €9.99/mo per establishment ·see pricing