Byom! for auto repair shops & dealerships
Customer feedback surveys for auto repair shops & dealerships
An auto shop customer won't argue over the invoice at the counter — they'll just take their car elsewhere next time.
Live survey
Was the agreed delivery time for your vehicle met?
Was the repair explanation made clear to you?
How would you rate the estimate vs. the final price?
What happens to your shop without Byom!
A customer who doesn't fully understand the repair, or sees a final price different from the estimate, rarely complains on the spot.
Delivery time is one of the leading causes of dissatisfaction, and it's only detected once the customer has already left upset.
Capturing email for inspection or maintenance reminders is key for repeat business, and today it depends on writing it down by hand on the file.
A sample survey for your shop
100% customizable: use these questions, or write your own.
Was the agreed delivery time for your vehicle met?
Was the explanation of the repair carried out made clear to you?
How would you rate the match between the estimate and the final price?
Leave us your email so we can remind you of your next service
Frequently asked questions
Can I customize the survey questions?
Yes, 100%. Use our sample questions or write your own, plus extra fields like an open comment, phone number, zip code, who served the customer, or age range.
How long does it take a customer to answer?
With 5 questions plus any extra fields you choose, it averages 30 seconds. That's the key to getting a response: any longer and customers won't finish it.
Do I need a tablet at every table or counter?
No. A single tablet can handle hundreds of customers a day — businesses seeing over 1,000 people daily use just one device. You can also send the survey by QR, SMS, WhatsApp or email with no physical device at all.
Do customers actually agree to answer?
Yes: since it only takes 30 seconds and requires no app download (it opens straight in the browser), acceptance rates are far higher than with long, traditional surveys.
Can you really capture customers' emails?
Yes. When the request is placed well within the survey, between 30% and 60% of customers leave their email — letting you build your own database for email marketing without relying on anyone else.
Ready to find out what your shop's customers think?
Set up your first survey today. No contract, no tech skills needed.
From €9.99/mo per establishment ·see pricing