Byom! for clinics & healthcare centers
Customer feedback surveys for clinics & healthcare centers
A patient who leaves unhappy rarely says so at the front desk — they simply don't book again.
Live survey
How would you rate the wait time before being seen?
How would you rate the care from your practitioner?
Would you recommend this clinic to a family member?
What happens to your clinic without Byom!
A patient unhappy with the wait time or the care rarely says so on the way out, and the clinic never finds out why they don't come back.
Comparing the experience by practitioner or room is key to managing a medical team, but there's no systematic way to collect it today.
Capturing a patient's email for check-up reminders or prevention campaigns depends on someone writing it down by hand.
A sample survey for your clinic
100% customizable: use these questions, or write your own.
How would you rate the wait time before being seen?
How would you rate the care from the practitioner who treated you?
Was the explanation about your treatment clear?
Would you recommend this clinic to a family member?
Leave us your email so we can remind you of your next check-up
Frequently asked questions
Can I customize the survey questions?
Yes, 100%. Use our sample questions or write your own, plus extra fields like an open comment, phone number, zip code, who served the customer, or age range.
How long does it take a customer to answer?
With 5 questions plus any extra fields you choose, it averages 30 seconds. That's the key to getting a response: any longer and customers won't finish it.
Do I need a tablet at every table or counter?
No. A single tablet can handle hundreds of customers a day — businesses seeing over 1,000 people daily use just one device. You can also send the survey by QR, SMS, WhatsApp or email with no physical device at all.
Do customers actually agree to answer?
Yes: since it only takes 30 seconds and requires no app download (it opens straight in the browser), acceptance rates are far higher than with long, traditional surveys.
Can you really capture customers' emails?
Yes. When the request is placed well within the survey, between 30% and 60% of customers leave their email — letting you build your own database for email marketing without relying on anyone else.
Ready to find out what your clinic's customers think?
Set up your first survey today. No contract, no tech skills needed.
From €9.99/mo per establishment ·see pricing